If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned unused and in excellent condition within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Exception - items purchased outside the U.S.A. are non-returnable and cannot be exchanged. Please mail your package in a prepaid, insured, traceable method to the address below. Royal Cloaks Attn:Nancy Arlen 2906 Central St. P.O. Box #276 Evanston, IL 60201